For training sessions please ensure your dog:

• Has a safe well-fitting collar suitable for the size and weight of the dog, ID tag and is microchipped as required by Law in the United Kingdom.

• Comfortably fitted harnesses may be used in conjunction with fixed collars – preferably used with a dual clip lead secured to a safe collar.

• All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, need to wear a muzzle. Paws Etiquette accepts no responsibility for dogs who are not muzzled, or otherwise kept under control, during the session or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support and a refund may not be offered.

• All dogs will be on lead during training unless prior agreement has been reached with Paws Etiquette.

• Ensure leads are safe and free from any damage, knots, or snags and suitable for the weight and size of the dog, NO extendable or slip leads.

• Owners are responsible for cleaning up after their dog(s).

• Vaccination against Kennel Cough is highly recommended.

• The use of electric, choke, prong or pinch collars are strictly prohibited.

• Yanking, striking or shouting at the dog in class is not permitted.

• Paws Etiquette may refuse an individual entry to class if their dog is considered unfit or unwell or if females are in season (unless previously agreed by Paws Etiquette).

• Paws Etiquette reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan (where the continuing of said contract is deemed, by Paws Etiquette, to constitute a risk to safety).

• The trainer will apply personal judgement and cut short a training session, if necessary, if the trainer feels that the dog is not coping well. In the case of anxious dogs, the trainer may do the initial session with the owner only or split the initial consultation into two shorter sessions.

• In some cases, a ‘stooge dog’ may be brought in to aid in training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions.

• Dogs must be always kept under control when the trainer enters your premises. Failure to do so (and any injury or damage caused by your dog/s being out of control) will be your full responsibility. In all cases, the trainer will meet you outside your premises first and, in some instances, we may work only outside… taking a hands-off approach and working at a distance (especially in cases of anxious dogs).

 

General Terms and Conditions

1. Natalie Childs will be the sole qualified trainer; assistants may be on hand to help during sessions. Assistants do not have any instructor skills and are there to help support the trainer.

2. Paws Etiquette charges are payable in advance by Bank Transfer, direct payment on the website, card, or cash. Paws Etiquette has the right to refuse to train if payment has not cleared.

3. You the customer will inform Paws Etiquette fully of any characteristics of the dog(s) which need to be known for handling and care of the dog(s).

4. Paws Etiquette holds Liability Insurance with Protectivity Insurance. Public Liability, Employers Liability, Care, Custody, and Control Insurance in respect of the death, loss, or injury of dogs in Paws Etiquette's care for a maximum of £10,000 per dog and shall have no liability to the Customer for any claim in respect of the dog(s), except such claim if any as covered by the insurance and admitted by the insurer. Public Liability Insurance up to a maximum of £5,000,000 to cover any one or series of accidents arising out of one original cause.

5. You the customer will provide Paws Etiquette with details of the dog(s) vaccinations and contact details of its/their vet. Dogs must have a full vaccination to attend in-person classes, including worm and flea treatment.

6. The customer may reschedule 121 training sessions free of charge with up to 10 working days’ notice, rescheduling with less than 10 working days will incur an additional £10 charge.

7. Cancellations - 72 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given. (at the discretion of Paws Etiquette or if proof of sufficient reasoning is given)

8.  Paws Etiquette has the legal right to reclaim monies owed from a legal and binding agreement that you the customer have entered into and confirmed in writing or by email, text, or social media. If this is the case, you will receive confirmation from Paws Etiquette requesting the full payment of the amount owed. You the customer will have 7 days to make the payment which starts from the agreed time and date of the agreed training session. A £10 per week late payment fee will be added and invoiced to you.

9. Charges are non-refundable.

10. Promotions and discount flyers are subject to availability and cannot be used in conjunction with any other offer. 1 voucher per household.

11. Clients must place mobile phones on silent whilst in the training environment (before, during, and after class or session, or until the training area is cleared to prevent any disruption to any other client/class)

12. Paws Etiquette may refuse an individual entry to class if it is considered that they may be under the influence of substances such as alcohol and/or drugs.

13. Inappropriate behaviour during class for example foul language and/or poor dog/puppy management (for example hitting) will be asked to leave. Individuals will be allowed to continue in class only following a debrief with Natalie Childs during the preceding week.

14. Please ensure any children are kept under control, do not pick up the puppies, do not touch other dogs without permission or during class and remain quiet whilst I am demonstrating commands, and do not disrupt the class or other clients.

15. Banned Breeds – If you own a banned breed Pitbull type, Japanese Tosa, Dogo Argentino, or Fila Brasileiro you need to abide by the legal requirements which are that the dog is neutered, microchipped, kept on lead and muzzle, third party insurance and provide a copy of their Certificate of Exemption

16. Pictures and videos may be taken in class or sessions and used for social media campaigns or to share success stories about your dog. Please complete the consent form below.

17. Paws Etiquette uses WhatsApp as one of the main contact methods and from time to time may add you to WhatsApp groups for your benefit, for tips and advice, social and training support. Please complete the consent form.

18. You agree to report/check in regularly about your dog’s progress, through either email, text, or by sharing on our Facebook page or respond to any communication from Paws Etiquette. Continued failure to do so may result in a termination of your support.

19. Although Paws Etiquette cannot fully guarantee a 100% success rate with any training plan, the methods used have a high success rate with clients who follow and practice them in the long term.

20. All methods used are kind, ethical, and effective; however, they are not instant and take commitment from the client to work with their dog in the long term.

21. By booking with Paws Etiquette you are deemed to read the Terms and Conditions and fully understand and accept them.

22. Paws Etiquette have the right to amend Terms and Conditions and pricing without prior notice.